TikToker reveals little-known Coles hack: 'You get it for free'

·2-min read

A TikTok user has shared a hack that could result in free groceries — if you pay close attention to your receipt.

Posting a video online, user @deet2020 showed a receipt from buying sausages from Coles, with an almost $2 difference between what was advertised and what the receipt says. 

"If you buy anything from Coles or Woolies and the price is different to what's advertised, you get a full refund plus the item for free," the TikTok user wrote on the video.

Coles shoppers couldn't believe they hadn't heard of the policy before. Source: TikTok
Coles shoppers couldn't believe they hadn't heard of the policy before. Source: TikTok

In the video, the user showed a photo of how much the sausages her brother bought were being advertised for in store ($5.63), before comparing it to the receipt showing how much he ended up paying for them ($7.50).

As he paid more than what was advertised, Coles gave him the item for free as well as a refund of $7.50.

"So now we're going to get them for free?" he confirms with his sister who adds "and they'll refund you your money."

"Check your receipts people," he advised.

Always check your receipt 

According to the policy on the Coles website: “If a single item scans at a higher price than the advertised or ticketed shelf price for that item, we will give you that item FREE.”

Hundreds of users commented they were shocked that they hadn't heard of the rule before.

"Always check the ticket prices and the specials," one user wrote.

"Wish I knew this before I got overcharged the other day," another said.

"I work at Coles and this is true," one TikToker confirmed.

Some said they have tried the trick themselves with success.

"Works at Coles and Woolies," one user commented, with another one adding it works at Aldi too.

“All Coles Supermarkets apply ‘Our Promise on Price Scanning’ to ensure confidence in the pricing accuracy at our registers,” a Coles spokesperson previously told Yahoo News Australia.

"If a single item scans at a higher price than the advertised or ticketed shelf price for that item, we will give the customer that item free.

“Our Promise on Price Scanning goes above and beyond the requirements of the Australian Consumer Law, which requires businesses to refund the difference between any overcharged amount and the correct price of the item.”

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