The big changes coming to Woolworths ahead of Christmas

Brooke Rolfe
·News Reporter
·2-min read

Woolworths is in the process of rolling out a host of new processes designed to make stressful festive season shopping a little less chaotic for customers.

Part of the supermarket’s plan to keep shoppers safe during the coronavirus pandemic will involve live updates on how busy their local store is.

Information is set to be constantly updated on the Woolworths website and phone app telling customers via a Q-Tracker tool how long queues are, chief medical officer Rob McCartney told NCA NewsWire.

Woolworths will introduce a host of changes to help customers navigate the busy festive season. Source: AAP
Woolworths will introduce a host of changes to help customers navigate the busy festive season. Source: AAP

“One of the big things we’ve done, which is going to make a big difference, is that there are now a lot of resources on the app which show people how they can get through this busy time safely,” Mr McCartney said.

The app, which allows users to create a shopping list, will also tell shoppers what aisle their items will be found in.

While trolleys currently get a wipe down by staff, a new trolley wash system similar to an automatic car wash is being trialled.

Dr McCartney said the washing system could take in 10 trolleys at a time and make for a “much quicker and much more effective” trolley cleaning process.

A trolley wash could see staff freed up to assist more shoppers. Source: AAP
A trolley wash could see staff freed up to assist more shoppers. Source: AAP

“At the moment we use well-trained and protected team members to clean and disinfect the trolleys. But that can take a lot of the time away from customers,” he said.

The trolley wash is being trialled at the Kellyville store, in Sydney’s northwest, and could be introduced across NSW, Victoria and Queensland if it proves successful.

Supermarkets will also continue to display social distancing signs and provide hand sanitiser for customers.

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