Telstra wholesale customers left unable to make or receive calls


Telstra wholesale customers have been hit with a nationwide outage, with phone calls and internet access affected in six capital cities.

Customers in Brisbane, Sydney, Melbourne, Hobart, Adelaide and Perth have complained about outages and some claim they have only been able to make SOS calls.

“Think Mobile. No signal or 4G last night (SOS only, callers get ‘disconnected’ message). This morning I have signal back, but no 4G. Called Think Mobile, all they could tell me is that the issue is still ongoing, and to reboot the phone every now and then to see if it’s back up,” a customer complained on Aussie Outages.

Aussie Outages map shows areas affected by the outage. Source: Aussie Outages

Another said Belong services had no reception since 8am this morning.

“Was also affected by the May nationwide outage. If Telstra keeps this up, I’ll be switching to other providers,” the customer said.


An angry customer told Telstra to “get its act together”.

“Be really great if I could at some stage be able to use my phone for its intended purpose of making a phone call,” she wrote on the company’s Facebook page.

“Months and months of ongoing issues in our area. Get your act together Telstra!”.


Telstra said there was no issue for Telstra customers, but were looking into problems with smaller operators that wholesale off Telstra, like Aldi Mobile and Woolworths Mobile.

“There is no current issue with Telstra’s 3G and 4G network,” a spokesperson said in a statement.

“There was a vendor platform issue that impacted mobile virtual network operating services for a small number of wholesale customers.

“The majority of those services have already been restored. We apologise to these wholesale customers for any inconvenience.”

The latest outage comes after customers experienced a widespread outage last month.

Telstra customers were reporting outages across both the 3G and 4G networks, and a map produced by Aussie Outages showed the problem was affecting a number of metropolitan hubs around the country.