After introducing the generative AI capabilities it was developing for Slack at World Tour NYC earlier this year, Salesforce has revealed as part of its Dreamforce announcements that it's now gearing up to pilot the new features this winter. Slack AI, as the capabilities are collectively called, is built natively into the platform to make it easy to access. One of its abilities is to instantly generate channel highlights that can immediately tell users the most important part of conversations, which they can then use for reports or to simply read what they might have missed.
Slack AI can also generate summaries for threads in just one click for people who just want to get the gist of specific conversations and not the channel a whole. As shown in the image above, AI-generated summaries don't just come with highlights, but also lists of what next steps users can take based on concerns, comments and suggestions posted by people in the conversation. In addition, Slack AI can produce elaborate answers when people search for information on the platform. At the moment, searching on Slack can only bring up messages, files and channels with the keyword, but Slack AI can wrap all those information up in a package with a summary that makes them easier to parse.
Salesforce's latest announcements come nearly a month after it started rolling out a new look for its business-focused messaging app. The redesigned interface is meant to help users focus more by removing clutter that may be distracting to some people. Slack's new sidebar, for instance, collapses all of a user's workspaces into a single tile and adds buttons for Home, DMs and Activity, as well as buttons for Search and Create. The dedicated DM tab lists a user's private chats and allows them to preview the most recent message for each conversation without opening it. Users can also toggle on an option to only see unread messages if they want to get rid of more clutter.
The company is expected to reveal more about Slack AI and other new products at its Dreamforce event, which will take place from September 12 to September 14 and will be available to stream on Salesforce+.