Shopper hilariously blasts Woolworths over strange substitute for grocery staple

·3-min read

A confused Woolworths customer has demanded answers after receiving a bizarre replacement for a supermarket staple in his online order.

The man turned to TikTok to vent his frustration after discovering two boxes of sparkling water had been substituted for milk in his grocery delivery this week.

Screenshots from a TikTok video in which a Woolworths customer complains about milk being substituted for flavoured sparking water
A Woolworths customer needed milk but received something quite different in his online order. Source: TikTok/@scaredandalsoafraid

"So I did the weekly grocery shop with an online order because I can't be bothered to go anywhere and I got all the usual stuff," he told followers of his TikTok account @scaredandonlyafraid.

In the short clip, he goes on to explain how milk was the grocery item he needed the most and he didn't expect to find it missing in his order.

"If they're out of stock at a store they just replace whatever you want with the next best thing so if you order one type of milk, you probably get another one," he said.

The camera then pans around to a single shopping bag on the floor with two boxes of Mount Franklin flavoured sparkling water inside.

Screenshots from a TikTok video in which a customer complains about milk being substituted for flavoured sparking water
Poking fun at the mistake, the TikToker poured a can of sparkling water over his bowl of cereal. Source: TikTok/@scaredandalsoafraid

"I didn't expect to get f***ing 20 cans of sparkling water to replace milk!" he declares.

He then cracks open a can of the sparkling water and pours it over a bowl of cereal.

"This is on you, Woolworths," he states before spitting out a spoonful of the concoction.

In the accompanying caption, he asks the supermarket giant to explain, adding he is open to sponsor Mount Franklin for the new cereal innovation.

Woolworths has a policy, as do other supermarkets, that if an online order has any out-of-stock items, staff members will do their "best to provide a suitable alternative of equal or higher value".

"This is at no extra cost to you, and you'll only be charged the price of the original item," the supermarket giant's website reads.

However, Woolies also promises that if no appropriate substitute is available when an item is out of stock, it will refund customers for the item.

Woolworths sign above storefront
Woolies promises to refund customers when no appropriate substitute is available. Source: AAP

Woolies responds to substitute fail

In a statement to Yahoo News, a spokesperson for Woolworths addressed the odd choice of replacement for milk and admitted staff don't always get it right.

"We have a dedicated team of personal shoppers who work hard to handpick thousands of online orders to the highest standard every day.

"While our teams work hard to provide a great experience every time, we don't always get substitutions right.

"We encourage customers to contact us directly should something be amiss with their order so we can rectify it as quickly as possible."

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