P&O cruise passenger shocked by 'grotty' balcony in $6000 cabin
Karen Fry paid thousands to have a large, private balcony on her P&O cruise but was unable to use it due its 'dirty' condition.
A P&O cruise passenger was upset by the condition of her cabin's balcony after finding it "dirty" and flecked with "white stuff" despite paying $6,000 for a mini suite. However, the cruise comapny were unable to help her due to one mistake she made.
Karen Fry, 60, departed from Adelaide at the start of the month and travelled to Hobart and Melbourne during the week-long cruise. She was initially excited when she boarded the Pacific Explorer but quickly realised her accommodation wasn't up to her expectations.
"The room was fine but on the balcony there was a lot of dirt, a lot of what looked like spillage, lots of white stuff... I've always got disinfectant wipes on me so I gave one of the stools a clean but a lot of the white stuff still didn't come off," she told Yahoo News.
Cruise lover felt 'disappointed' by condition
Fry has been on nine cruises and loves the way of travel but admits she was "disappointed" by the condition given the thousands of dollars she had spent.
"I pay a lot of money because I do spend time on it, I love lying out on the balcony. I wanted a sun bed but they only had a couple of chairs... That was disappointing if you're going to pay for a big balcony," she said, claiming the best way to describe it was "grotty".
She admitted she didn't want to chase down staff during the time, mindful of how "hard working" they are, so instead resigned to not quite having the holiday she had anticipated, and spent less time in her room and on her balcony than she wanted to.
"I usually love spending my time on the balcony, but I was hardly on that balcony," she said.
She also noted the bathroom was "very small" and had a leaking bath plug which added to her irritation.
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Yahoo News reached out to P&O regarding Fry's concerns and the cruise liner confirmed it was not notified of the issue, explaining this makes it difficult to rectify any issues passengers have.
"We strongly encourage guests to share any concerns with our onboard team at the time to enable us to promptly investigate and address any issues, ensuring they can fully enjoy their cruising experience," the P&O spokesperson said.
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