Australia Post confirms major change for thousands of customers

Some Australia Post customers will stop receiving 'sorry, we missed you' cards this month.

Thousands of Australian Post customers will soon stop receiving handwritten 'sorry, we missed you' cards and will instead receive a digital notification when their package has failed to be delivered.

Only those with MyPost accounts will be affected by the change being introduced on June 26 and regular customers who don’t have a MyPost account won’t be impacted. There are no plans for the card to be eliminated entirely just yet.

Australia Post is yet to formally announce the change but confirmed it to Yahoo News Australia after an email sent to a Victorian business owner was leaked online, Smart Company reported. Business owners were notified via email on May 24 as per the required 30-day notice period. Other customers will be told in the coming weeks, Australia Post explained.

Australia Post delivery man pushing trolley.
Some Australia Post customers will stop receiving 'sorry, we missed you' cards. Source: Getty

Why is Australia Post making the change?

The swap to digital alerts is aimed at providing a better customer experience, reducing paper waste, and improving efficiency and convenience, the email seen by Yahoo explained. Customers will receive a notification of attempted delivery with details of where to collect their item and when the item is available for collection.

"From 26 June, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If we’ve attempted delivery but no one was home, we’ll let these customers know via email, the Australia Post app, or by SMS," the email said.

"Customers receiving parcels can customise how they receive notifications from us within their notification preferences, so they receive the information in the way that suits them best."

Email from Australia Post detail parcel collection change.
The email informing customers of the change was sent to businesses on May 26. Source: Supplied by Australia Post

Australia Post confirms change

The change follows a successful trial carried out in Melbourne, an Australia Post spokesperson confirmed to Yahoo.

"Australia Post is always looking for new ways and innovations to improve our services to customers. We have recently conducted a trial involving MyPost deliveries and are currently working through the outcomes of that trial," they said.

What is a MyPost account?

A MyPost account allows customers to personalise their postage experience by tracking parcels, nominating others for item collection or easily redirecting mail. It's free for anyone to sign up.

"Australia Post’s MyPost app and website offers the best possible parcel tracking for customers, along with other features such as the ability to redirect your parcel to a more convenient location, in real time," the spokesperson said.

Do you have a story tip? Email:

You can also follow us on Facebook, Instagram, TikTok and Twitter and download the Yahoo News app from the App Store or Google Play.