Bunnings staff praised for 'making life brighter' during lockdown

Bunnings staff have been praised for “making life brighter” in lockdown, offering customers free gifts with their click and collect orders.

A customer of the Mornington Bunnings store in Victoria said she was pleasantly surprised when she visited the store to collect her contactless drive and collect order.

Among her purchase was a free gift including a purple flowering plant with a note that read: “Lockdown 5.0. We are with you Mornington community. Better days are on their way. Stay safe and positive and we will see you in store soon. With love Bunnings Mornington staff.”

The Mornington store is currently only open online for drive & collect and click & deliver, and in-store for trade customers only.

Sharing the kind gesture to the Bunnings Mums Facebook page, the woman said she was touched by the efforts of staff.

“Bunnings making life brighter during lockdown 5.0,” she wrote alongside a picture of her new plant.

“This was a free gift that came with a contactless click and collect purchase from a Bunnings that is within 5kms of my house. Totally safe and legal. Incredibly heartwarming.”

Bunnings Mornington is offering customers a free gift with their click and collect purchases.
Bunnings Mornington is offering customers a free gift with their click and collect purchases as a kind gesture. Image: Facebook.

After sharing her post, the woman realised she wasn’t alone.

“​​Bunnings gave me flowers in lockdown 4.0 too. Very nice of them,” one person said.

“Yes the team the other day gave me some with my click and collect such a wonderful gesture and always friendly team,” said another.

This isn't the first time Bunnings staff have offered customers a free gift. Back in June customers reported finding free Bunnings gifts hidden in the aisles of their local store.

Bunnings staff showing the love in lockdown

Bunnings is currently offering customers in lockdown areas across New South Wales, Victoria, and South Australia click and collect Covid safe shopping options.

A Bunnings spokesperson told Yahoo News Australia each store’s team has been coming up with new ways to offer shoppers the best customer service.

“The past year and a half has been a really challenging time for everyone and our team has done an amazing job to find new and innovative ways to provide the best customer experience,” the spokesperson said.

Outside a Bunnings Warehouse in Melbourne, Australia.
Bunnings stores throughout Victoria are operating online for click and drive and click and deliver. They are open in-store for trade customers only as lockdowns across the state continue. Image: Getty

“Brightening someone’s day with a small gesture like this is what our team does best and we love seeing customers enjoy such a positive experience shopping with us.”

The spokesperson added that other staff members across their stores are also known to offer customers surprising and delightful giveaways in store, such as handwritten notes in online orders, or personalised messages on paint cans.

Bunnings enhance Covid safe shopping

As Bunnings staff continue to create ways to offer customer service in lockdown areas, they have enhanced and adapted their stores to Covid safe shopping.

Over the past 12 months stores Australia-wide have made changes to ensure the safety of staff and customers.

This includes the introduction of the "Count Me In" app to assist stores with monitoring customers in-store, deep cleans of stores using disinfectants at least daily, QR codes upon entry to stores, encouraging customers to use Tap and Pay where possible.

Bunnings have also started offering customers a Product Finder App that allows shoppers to search for products before they leave home and create a shopping list that shows which aisle items are located in to speed up their shop.

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