Amazon delivery driver caught letting himself into woman's home

·News Editor
·1-min read

A woman awaiting a package from Amazon has been left stunned over the “unacceptable” way her parcel was delivered.

Rufaro Chitima, from West Midlands in the UK, posted a video to Amazon’s Facebook page showing a delivery man letting himself into her house to leave her package in the hallway.

An Amazon delivery driver in the UK is seen on camera opening the door to a customer's house and leaving the package inside without knocking.
The Amazon driver was caught on camera opening the door to the woman's house without knocking on the door. Source: Facebook

The man, wearing a mask, doesn’t attempt to knock - he simply opens the door, leans inside to drop off the post and leaves, closing the door behind him.

Several seconds later, Ms Chitima’s bewildered partner opens the front door to check who had been inside.

Accompanying the video she wrote: “Lost for words. When did it become acceptable for an Amazon driver to let themselves into your home?”

On her Amazon account, the tracking information was updated to say the item had been delivered on September 3 with the parcel “handed to resident”.

Ms Chitima said she was “shocked” by the incident.

Rufaro Chitima, pictured on the left, and a screenshot of her Amazon tracking information on the right.
Ms Chitima, pictured, was shocked to see her updated tracking information, which said the parcel had been "handed to resident". Source: Facebook

“My partner was in the house with our two-year-old at the time and he heard the door open and shut,” she said, according to the Mirror.

"He initially thought it was me, but then realised I was still at work and was shocked. He went outside and the man quickly drove off.”

Amazon confirmed they are investigating the incident.

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