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A delighted shopper has shared the heartwarming story of how Woolworths staff lifted her spirits after a tough day with a random act of kindness.
The woman, who hails from Warner in Queensland’s Moreton Bay Region, gave a shout out to Brooke and Sidnee at Woolworths Warner for their generosity on Facebook.
“I had a particularly bad day today,” wrote the mother, who explained she had run out of nappies while out with her baby and toddler.
When she arrived home after picking up her Click and Collect order, she realised there were 15 items missing – including the morning tea she had bought for her child’s play date.
“When I called, Sidnee was super helpful and sent me a text as soon as my remaining items were ready,” the Warner woman explained.
She added: “When I collected them, Brooke came and apologised – and had thrown in some chocolates and flowers too. Seriously brightened my long day – so, thank you!”
Woolworths, who encourage team members to “bring a little good” to customers’ lives every day with their Good Acts program, quickly responded to the grateful woman’s post.
“Thanks so much for sharing this! It's wonderful to hear such great feedback about Brooke and Sidnee in your recent click and collect Online order in our Warner Woolies store,” said a representative from Woolworths.
“We're so impressed to know that they were both helpful with sorting out your missing items, and you've received some chocolates and flowers!”
Woolworths went on to say that they appreciated the good news and planned to share the positive feedback with the Warner store management team.
‘Best service’: Coles customer praises helpful Baldivis staffer
It’s not just Woolworths who are making customer’s days.
Across the country in Baldivis, a semi-rural residential suburb near Perth, a Coles customer has publicly commended a staffer for providing the “best service”.
The WA woman took to the Coles Facebook to give a shout out to the staff member, named Heather.
“Just served me and I brought more than I intended. She walked out of the checkout, took the time to help me load it safely and took the extra time to ensure I was okay to carry it all,” wrote the impressed customer in her post.
She explained that Heather even put the woman’s phone in her bag so it didn’t break while loading her groceries.
“May be [a] little thing to some people, but it was the best service I’ve had ever and from [the] younger generation with a beautiful smile,” she said.
“Simple things. Thanks heaps made my day.”
Coles responded to the satisfied customer in the comments, saying they were pleased to hear about her positive experience.
“It is always pleasing to hear that our customers think we are doing well,” wrote a representative from Coles.
“We are constantly striving to improve our business and feedback such as yours is of great value. We will be pleased to refer your kind remarks on to the Store Manager and Regional Manager,” they added.
Aldi shopper shares surprising checkout experience: 'It's fab!'
Despite being the subject of countless jokes about “firing” groceries at customers, one woman has come to the defence of Aldi cashiers online.
Speaking out on social media, the shopper praised the staff at her local Aldi store for always allowing shoppers to take their time.
“People make a big joke out of how fast Aldi cashiers are, but I wanted to give a shout out to my local Aldi at Canterbury,” the shopper said on the Aldi Mums Facebook page.
“Today the guy was waiting for me to unpack my groceries… I had a huge trolley full… and he told me just relax, don’t worry, no need to rush. They’re always like that at my shop and I just wanted to say it’s fab,” she added.
Aldi cashiers have had a reputation for speeding people through the checkout for some time, with customers even sharing their own checkout hacks to buy themselves more time.
Surprisingly, dozens of customers echoed the woman’s sentiments, saying Aldi staff always gave them time to pack their groceries.
“Forster were great for us the other day too, we had the baby with us for the first time and he gave us time to pack at the register,” one person said.
“I've never had a problem with our cashiers being too fast! They are great!” added another.
“I've seen employees help elderly pack their bags at my local Aldi, I've been offered help to pack mine when my back was sore and offered help to pack them in my car,” another happy customer said.
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