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A Woolworths shopper has left a scathing message on the retailer's Facebook page, calling out the grocery giant over a delivery that she described as "dumped and trashed".
“Thank you Woolworths for redelivering my 84-year-old mother's groceries today,” the Sydney resident wrote on Friday.
“This is what we found yesterday after your driver hung up on me when he couldn’t find her very clearly marked unit.”
The woman added in a comment that she had searched around her mother’s retirement village for 45 minutes to locate the discarded order, and was very unhappy with what she found.
“They were dumped in the rain around 300 metres away and looked like they had been smashed or run over,” she said.
“We had to clean up the mess and throw all the bags away.”
The woman also shared a series of photos showing the groceries sitting on a muddy footpath, with dented cans, opened bread, empty soft drink bottles and broken chip packets.
“I look forward to the results of the investigation you said you would initiate to find out why this happened,” she wrote.
The woman revealed that Woolworths redelivered her mother’s order at no additional expense, but is demanding more be done to rectify the situation.
“There seems to be no consequences for this kind of appalling service,” she said.
“All I want is an explanation as to why they were dumped and trashed.”
Social media reacts to 'disgusting' display
Dozens of social media users flocked to the Facebook post’s comments section, with many labelling the incident "disgusting".
“That’s awful, your poor Mum,” one person wrote.
“I can't believe they say it's OK because they redelivered the order... Where's the accountability?” asked another.
“Yeah, that driver needs to be reprimanded. They have damaged it when they hung up on you in anger. That’s not good enough,” commented a third.
“That is just the lowest act. I hope they sack him. That poor lady would have been devastated to discover her groceries like that,” added a fourth.
Woolworths 'disappointed' by incident
A Woolworths spokesperson has told Yahoo News that they are working towards a resolution with the customer.
“We pride ourselves on the service level of our home delivery option and we’re disappointed to have missed the mark on this occasion,” the spokesperson said.
“We’ve been in contact with the customer to apologise and will be looking into this as a matter of urgency.”
A Woolworths representative also replied to the woman’s Facebook post to request further information.
“We're sorry to hear about this experience, we appreciate you sharing these images with us,” the rep wrote.
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