Woolworths shopper irate after 'really negligent' grocery delivery

Brooke Rolfe
·News Reporter
·2-min read

A Woolworths grocery haul arrived at room temperature after sitting in a delivery truck for more than five hours, a shopper has claimed.

The woman said her week’s worth of items arrived “over an hour late” on Friday from the Bass Hill store, southwest of Sydney, rather than the Revesby store, which is closer to her home.

Adding to the frustration of the late arrival, she claimed the contracted delivery driver said her order had been sitting in his truck for more than five hours.

“All my food is almost room temperature and my frozen goods are no longer frozen,” the shopper wrote in a post to the supermarket’s Facebook page.

Woolworths groceries delivered to NSW shopper.
This was the state of the woman's groceries when they arrived. Source: Facebook

She claimed the driver just shrugged and told her “it’s hot” when she asked him why her groceries weren’t cold.

The woman accused Woolworths of running a “really negligent” service, requesting an explanation for the state her order arrived in.

Among items in her order was raw chicken, pizza that was supposed to be frozen, butter that had been entirely melted and beef mince just two days out from its expiry.

Also packed into her 14 paper bags were several pantry items, a variety of juices, fresh vegetables, packaged bread and bags of chips.

The woman claimed that she had requested a lamb leg no lighter than 1.5kg but received a “small” leg just over 1.3kg.

Woolworths delivery truck.
The delivery driver apparently told the shopper her groceries had been in the truck for more than five hours. Source: YouTube/ganzy 5000

“How will this feed five adults?” she questioned.

She also claimed the toppings on the frozen pizza she ordered had “slid down the bottom” and she could smell the defrosted food through the box.

Woolworths responded to the complaint in a comment to the woman’s post, expressing their disappointment that frozen items arrived defrosted.

“We're disappointed to hear about this. It is never our intention to inconvenience our customers and we expect all our online orders to be delivered with the highest quality products - with any frozen items, to remain frozen,” they wrote.

The said they required more information from the woman in order to follow up on what went wrong.

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