Woolworths shopper baffled by donation glitch at self-checkout
A Woolworths store has suffered an unfortunate computer glitch, after a self-serve register was photographed displaying an incorrect, albeit amusing, donation request.
A Queensland customer took to the grocery giant’s Facebook page to report the confusing error, which was met with laughs from fellow shoppers.
The image shows an on-screen prompt to round up the price of groceries to the nearest dollar and donate the unspent portion to the Salvation Army.
When the customer was asked if she would like to round up her transaction, she was surprised to be given the options “Yes, Please” and “Yes” respectively.
“I chose yes,” she joked.
“It’s good to have some choice isn’t it?” another customer wrote in the comments section.
One-off glitch
A Woolworths spokesperson assured Yahoo News that the humorous donation glitch was a one-off that has now been fixed.
“We thank the customer for getting in touch about the incorrect prompt in their local store,” the spokesperson said.
“This was an isolated IT error in the store and we have not had other reported instances. The on-screen prompt has been corrected.”
Flood victims to benefit from donations
The spokesperson also thanked customers who have used the round-up function thus far.
“We thank our customers who have rounded up their shop to help communities who have been devastated by the recent floods,” the spokesperson said.
“Customers can still round up their shop to the nearest dollar through next week, with all proceeds going to Salvation Army's flood relief efforts.”
Round-up initiative raises big money
Woolworths’ transaction round-up was introduced earlier this month in response to widespread disastrous flooding throughout Australia’s East Coast.
Alongside their partners S.T.A.N.D (Support Through Australian Natural Disasters) and the Salvation Army, the Woolworths Group has opted to aid communities impacted by flooding.
To date, Woolworths has been able to provide over 28,000 meals to flood impacted communities.
Yahoo News also understands that Woolworths customers have donated over $300,000 thus far to help the Salvation Army’s efforts.
Customers can also donate their Everyday Rewards dollars in increments of $10, which will be converted to a financial donation to The Salvation Army and any of Woolworths’ other charity partners supporting relief efforts.
Woolworths CEO Brad Banducci vowed to stand by customers in need as the flood crisis continues to unfold.
“We know the coming days are expected to bring more flooding and the impact will last long after the waters recede,” he said.
“Our teams will continue to stand together with our customers to support impacted communities, as well as provide further support to our charity partners to help those most in need to recover.”
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Coles joins effort to support flood victims
Woolworths’ competitor Coles has also stepped up to aid customers impacted by the flood crisis, in partnership with the Australian Red Cross and NSW Floods Appeal.
Throughout the period from March 2 to March 15, Coles will be matching customer donations dollar-for-dollar up to $1 million, in addition to donating $3 million in gift cards to 6,000 fire brigades across Australia.
Coles team members across the states have also helped to support evacuees and emergency services by donating essential items including water, milk, bread, fruit, toiletries and snacks.
“Coles team members live and work in hundreds of towns and cities across Australia and are passionate about supporting their community during times of need,” Coles states on its Disaster Relief website.
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