Woolworths customer praises staffer’s ‘beautiful act’ at checkout

·Contributor
·3-min read

A Woolworths customer who visited the store shortly after her beloved German shepherd passed away has praised the "beautiful act of kindness" of one of their staff.

The Ballarat woman was at the self-service checkout buying her dinner when she was approached by a compassionate cashier who noticed she was upset and asked if she was okay.

“My eyes must've said it all,” the woman wrote in a post on Facebook.

“I told her my dog passed [away] this morning and she came back with these and gave her condolences,” she posted, alongside a photo of a box of Cadbury Favourites chocolates.

She was so touched by the kind-hearted gesture of the Woolworths staffer that she cried upon returning to her car.

“I cried so much in my car. A beautiful act of kindness from your staff,” she wrote.

Box of Favourites chocolates.
Woolworths customer shares photo of a box of Favourites a kind staff member gave to her. Source: Facebook

Woolworths responded on Facebook to extend their “sincere condolences” to the dog owner and her family during this difficult time and said they were pleased their team member was able to offer her support.

“We're glad to hear that one of our team members at our Ballarat Store could see that you weren't okay and give you a box of Cadbury Favourites,” said the Woolworths spokesperson.

The spokesperson went on to say that they had provided her feedback to the Ballarat Store, so the kindhearted team member would receive “the recognition she deserves.”

“Thanks for sharing your shopping experience with us,” they wrote.

Woolworths create ‘moments’ for customers

Woolworths, whose business purpose is to create “experiences” and “moments in-store and online for customers, communities and stakeholders,” made headlines earlier this year for the generosity of their staff.

A Woolworths shopper took to Facebook to thank her local Deer Park store for their “lovely” surprise gift in her Easter grocery delivery.

The woman said that she had received a bag of Easter chocolates and a handwritten note from the team at Woolworths Deer Park in west Melbourne.

“Thank you for choosing to shop at Woolies Deer Park this Easter. We hope you have a great Easter,” read the card.

The customer shared a photo of the colourful gift on Facebook, with the caption: “Your kind gesture is greatly appreciated and a Happy Easter to you as well”.

Woman walks in front of Woolworths store front. Source: AAP
A Woolworths staff members has been praised for their kind act by a customer. Source: AAP

Woolworths strives 'to bring good'

In their response, a Woolworths spokesperson told Yahoo News Australia the supermarket teams "strive to bring a little good to everyone everyday, and this is yet another great example."

"It was a very thoughtful gesture and we’re glad it was well-received by the customer,” they said.

"We've passed the feedback on to the store so the team member can receive the recognition they deserve."

Panic buying takes hold in supermarkets

With nearly half the nation currently under stay-at-home orders and mandatory mask-wearing in Sydney, Brisbane, Perth and Darwin and Townsville, large queues outside supermarkets and panic buying have returned.

Despite being told to only shop for essential items, people are flooding supermarkets across the country to stock up on popular household items, like toilet paper, canned goods, and other cooking essentials.

State leaders, including NSW Premier Gladys Berejiklian, have warned that there is no need to rush to the supermarkets.

"There is no need to panic buy. All the shops will be open every day of the week," said Ms Berejiklian.

"Be thoughtful and considerate about fellow citizens and no need to panic buy."

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