Woolworths customer left without water after delivery fail

·News Reporter
·4-min read

A frustrated customer has written to Woolworths on social media after an accident during her online shopping delivery left her without running water for several days.

The customer, who lives in rural Victoria, posted to the Woolworths Facebook page on Wednesday morning, describing an incident with a delivery driver at her home. Luckily by Friday the incident was resolved by the store.

“Last night one of your truck drivers reversed into a garden tap, cracked it off at the base and water was going everywhere,” the woman wrote.

“We have had to turn off the mains as we are rural and supplied by bore water, so now we have no running water until it can be fixed.”

The retail giant has quickly addressed the woman's concerns, sent the family some bottled water and Yahoo News Australia understands they will pay for the damage caused.

A Woolworths customer and her family were left without running water for several days after a delivery driver's accident in their yard (not the one pictured). Source: Getty Images, file image
A Woolworths customer and her family were left without running water for several days after a delivery driver's accident in their yard (not the one pictured). Source: Getty Images, file image

Woolworths is no stranger to delivery mishaps, with a customer’s $370 grocery delivery failing to arrive, and customers receiving old fruit and broken eggs in their deliveries.

The customer said that she had attempted to contact Woolworths immediately after the incident occurred. 

“I spent over an hour on hold last night, and was told I would get a call first thing this morning but I’m still waiting for a call,” she wrote.

The customer wrote in a comment that she relies on Woolworths to deliver her groceries due to a medical condition.

The delivery driver damaged the family's yard (not the one pictured) and they are now awaiting repairs. Source: Getty Images, file image
The delivery driver damaged the family's yard (not the one pictured) and they are now awaiting repairs. Source: Getty Images, file image

“I have chronic fatigue syndrome, so I am unable to drive the distance from my home to the shop, it makes me too tired.”

“It’s an hour’s drive to the nearest main town.”

The woman also said the same delivery driver tore up her lawn.

“He also got bogged because he reversed far off the path and I had to get a neighbour with his truck to tow him out - my grass is all torn,” she wrote.

“Please have someone contact me as a matter of urgency.”

A customer walks past a Woolworths store. Source: AAP
Woolworths will be covering the costs of the damage to the customer's yard. Source: AAP

Later that day, the woman posted another comment on her post.

“Tick tock Woolworths, no running water at my property,” she wrote.

This isn’t the first time a delivery driver has been called out over their driving, with a Coles delivery driver being slammed this week for dangerous driving that almost caused an accident.

Comments call for action after Woolworths delivery accident

The Facebook post describing a delivery driver’s mishap has received comments demanding action.

“Did they send you any drinking water to help with drinking/cooking/washing in the meantime?” one person asked.

The original poster replied on Thursday, saying she’d received no offer from Woolworths.

“I was told to wait for their subcontractor to call, which could be 72 business hours,” she responded.

“You can’t go three days without drinking or washing yourself,” the commenter responded.

Following this exchange, both the commenter and the poster wrote separate comments tagging the grocer and requesting water be supplied to the family.

“Woolworths should be supplying us with drinking water,” the poster said.

“Woolworths you should send this family some water,” the commenter said.

Woolworths rectifies customer’s complaint

A Woolworths spokesman said the customer's issue has since been resolved.

"We’re aware of a regrettable incident involving a customer and their water supply following the delivery of an online order," the spokesman said.

"Our teams successfully deliver thousands of online orders every week, but they’re human and don’t get it right every time.

"We’ve spoken with the customer directly to resolve the issue and included a delivery of bottled water while repairs are carried out."

Do you have a story tip? Email: newsroomau@yahoonews.com.

You can also follow us on Facebook, Instagram and Twitter and download the Yahoo News app from the App Store or Google Play.

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting