Woolworths customer fumes over ‘unfair’ Tasty Toobs scene at checkout

·News Reporter
·4-min read

A furious Woolworths customer has lashed out at the retailer on social media after she missed out on a pack of Tasty Toobs when one customer bought almost the entire supply.

The woman posted her gripe to the official Woolworths Facebook page, sharing her experiences at the Shellharbour and Stoney Range stores in New South Wales.

“How is it that Toobs, which are in very short supply, are able to be sold all to one person?” she wrote.

“They bought the entire bloody box, how is that fair?”

The customer ended her post by accusing the grocery giant of not affording her a "fair go".

Woolworths logo. Source: Reuters
Woolworths has previously confirmed with Yahoo News that they are working closely with suppliers to ensure more Tasty Toobs stock arrives. Source: Reuters

As Tasty Toobs continue to sell out at major retailers, customers have been questioning store restocking policies.

A Facebook user commenting on the woman’s post said stores do apply standard purchase limits for most products.

Other shoppers questioned whether the supermarket giant needs to be spending time monitoring chip sales during the ongoing Covid pandemic.

"During a pandemic there's about a thousand things in a supermarket that would take priority over a bag of chips," the shopper wrote.

Tasty Toobs shown on Woolworths website as temporarily unavailable. Source: Woolworths website
Tasty Toobs continue to sell out instore and online. Source: Woolworths website

“You want supermarkets to devote time and effort to impose buying limits on Toobs?” another person asked.

“Why not? They did for toilet paper and rice,” the woman replied, in reference to anti-panic buying limits imposed during Covid-19 lockdowns.

Another NSW Woolworths in Chester Hill had recently imposed a buying limit of 4 per customer, which was quickly shut down by Woolworths representatives.

“We have not placed any official purchase limits on Tasty Toobs, and have followed up with the store to ensure the sign has been removed,” a Woolworths spokesperson previously told Yahoo News Australia.

Yahoo News understands that no purchase limits are currently being enforced for Tasty Toobs. 

Union pleads for Woolworths shoppers to not 'take it out on workers'

The SDA Retail Union that represents Woolworths employees has issued a plea for customers to take it easy on retail workers when trying to get their hands on a pack of Tasty Toobs.

“Tasty Toobs are all the rage right now and are selling out everywhere!” they posted on their Facebook page.

Woolworths worker holding Tasty Toobs pack. Source: Facebook (SDA NT & SA Page)
The SDA advocates for retail workers' rights and has taken a stand against rising customer abuse. Source: Facebook (SDA NT & SA Page)

The union representative wrote that Tasty Toobs are selling incredibly quickly and asked customers to be kind.

“SDA member Josh put out a delivery in the morning and they were sold out by lunch time,” they said in the post, which they shared alongside with a photo of Josh.

“If you can't find the item you're looking for - don't take it out on a retail worker."

Recent data from the SDA Retail Union revealed that more than 85 per cent of retail respondents reported that they had experienced verbal abuse from a customer within the last 12 months.

How to get your hands on Toobs

Woolworths representatives have commented on the woman’s post with a handy tip on how to ensure you can get your hands on Tasty Toobs when they come in stock.

You can search on our website and click ‘check stock in our stores’, where you can type in the store name or postcode and see if they have any stock available,” a representative wrote on the initial Facebook post.

A spreadsheet shared by Facebook group Bring Back Toobs has also been tracking Toobs sightings at stores across the country, which customers seeking the nostalgic treat have been using as a guide to get their hands on the rare chip packs.

A Woolworths spokesperson has also confirmed with Yahoo News that more Toobs are on the way. 

“We’re aware of the ongoing demand for Tasty Toobs and that some stores may be running low on stock," they said.

“We appreciate the patience of our customers while we continue to work closely with the supplier to bring forward deliveries of additional stock, which we expect to arrive in the coming weeks."

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