A woman striving to do the right thing has had her power bill skyrocket from a few hundred dollars to several thousands.
Sydney resident Grace Coitinho received her electricity bill of some $390 and thought that amount seemed too low compared to her previous bills.
The bill was based off an estimate as the company said they couldn’t get through her gate to read her meter, A Current Affair reported.
Ms Coitinho, however, alleges she was home at the time of the attempted meter read.
Deciding she should be honest, Ms Coitinho sent Origin Energy a picture of the reading herself.
“At the end of the day, I tried to do the right thing, but it didn’t work out,” she told A Current Affair.
She was shocked when she received another bill for $1500, prompting her to call the customer service line in tears.
She was assured she would then receive an amended bill - and she did - but this time for $3000.
After another conversation with Origin Energy customer service, Ms Coitinho feels as though she should just pay the bill, adding she is now incredibly stressed.
She said there was no way she had chewed up that much electricity, before this her quarterly bills were around $700 to $800.
"You try to be honest and this is what it got me," she told A Current Affair.
Origin Energy said in a statement to A Current Affair Endeavour Energy has been granted access to Ms Coitinho’s property to get an accurate reading.
“The network company Endeavour Energy has been unable to access Mrs Coitinho's property for some time to read her electricity meter due to a locked gate, so recent bills have been based on readings provided by her to us,” the statement said according to A Current Affair.
“For any customers, ensuring network companies can access the property to read the meter each quarter is the best way to make sure each bill accurately reflects energy usage for the period.”
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