A woman got the shock of her life when she unwrapped her KFC chicken to find an insect embedded in it.
Rosie, from Caboolture in Queensland, bought the chicken wings from her local KFC drive-through on January 5.
When she got the product home, she found what appeared to be a dead flying ant under the crispy coating of a chicken wing.
“I contacted KFC on the night when I found the offending bug and said I’d found a bug, and the person I spoke to just said, ‘oh, OK, the next time you come into the store we’ll just replace that meal for you,’ Rosie told Yahoo7 News.
“I was horrified, to be honest. That was the most disgusting thing, finding that in my meal, and that was a pretty ordinary response.”
Rosie says KFC did not explain how the bug might have got into the food.
“I was trying to say, ‘I genuinely don’t want to eat the same thing ever again’,” she said.
Rosie added she and her husband did not buy take-away food very often but had decided to do it in this case because her sister and kids were visiting and they felt like a treat.
“I was about to bite into this Wicked Wing when I scanned down and saw it only seconds before I bit into it,” she said.
“It must have been cooked into it, because the bug was underneath the coating, so I’m imagining that bug got deep-fried.”
“I can understand maybe finding a hair in your food, you know, maybe the person preparing it isn’t wearing a hair net or whatever,” Rosie added.
“But there is no excuse for finding bugs in your food.”
In a statement to Yahoo7 News, KFC said it apologised to the customer and offered another meal.
“We’re really sorry our customer had this experience and we offered them a replacement meal or a refund on 5 January,” the statement read.
“We take all complaints seriously and are investigating with the local team what may have caused this.”