The Coles Little Shop 2 campaign has caused another shopper to lash out at the grocery giant on social media over the ‘strict’ rules that saw her miss out on one of the highly sought after collectables.
The annoyed shopper said she was only given one collectable when she spent $59.90 on groceries.
The terms and conditions for the promotion state that customers are eligible for one collectable for every $30 spent in one transaction. And Coles staff are sticklers for the rules.
“Boy, Coles sure is parsimonious about giving out those little collectables,” the frustrated shopper’s post on the official Coles Facebook page read.
“I spent $59.90 and was only given one collectable. Doesn't make me want to repeat the experience!”
The woman however did not receive sympathy from followers on Coles’ Facebook page and instead, was reminded of the rules.
“It says every $30 not every $29.95! Watch your total, either at self checkout or a manned checkout, and chuck in a pack of gum/choc at the end if you are short,” one person wrote.
“Rules are rules, is it really that hard to spend another 10 cents!! Talk about entitlement,” another responded.
“You weren’t entitled to two. The Coles employee played by the rules, and perhaps you should understand why they only gave you one,” somebody else said.
The strong reaction from collectors comes after 2018’s cult-like following from the first promotion saw the miniatures listed for sale for up to $1000 per set.
Coles responded to the original comment on social media, defending the employee’s decision not to give the customer an extra collectable.
“We're sorry to hear of your experience, however, we do have terms and conditions in place that our team members do need to uphold to ensure all our customers are treated equally,” it said.
“We're sorry for the disappointment and we'll ensure your feedback is shared with the relevant teams to review and take into consideration.”
Woolworths has released their own collectables range which is also causing customers to vent their frustrations over the must-have items reaching sky-high prices online.
Yahoo News Australia has contacted Coles for comment.
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