'Do you have to milk me?': Woman outraged by Coles delivery fail

Brianne Tolj
·2-min read

A Coles shopper has hit out at the supermarket after receiving a disappointing grocery delivery.

The woman took to Coles’ Facebook page to vent her frustration, accompanying her post with an image of her products separated between four bags.

“I like doing click and collect but do you guys really have to milk me for my 15 cents? One banana in a bag and 3 products in another bag ... really?” she wrote on Monday.

The few products separated between four bags. Source: Facebook
The annoyed shopper posted an image of her products separated between four bags. Source: Facebook

Coles’ re-usable bags, which the supermarket has previously confirmed are the only option for online shoppers, cost 15 cents each.

Coles confirms customers charged for each bag

A Coles spokesperson confirmed that customers are charged for each bag under the Terms and Conditions.

“If your order is bagged, you will be charged for the exact amount of bags used at the time your order is processed,” it reads.

A Coles spokesperson told Yahoo News Australia they are “disappointed to hear about this customer’s experience and have contacted them to learn more”.

“Plastic bags are essential to keep items together during the online shopping process and are necessary for health and safety reasons with some products.

“Coles Better Bags can be recycled at all Coles supermarkets. More than 1 billion pieces of flexible plastic have been collected by REDcycle since 2011.”

The supermarket has repeatedly been criticised for overusing bags in deliveries.

Ten apples delivered in six bags by Coles, angering one of its customers.
This was how a Coles shopper received her apples in a delivery. Source: Facebook

Shopper’s ‘disgraceful’ delivery

A customer was left fuming in November after she received a “disgraceful” amount of plastic with her online delivery.

The shopper claimed the plastic was so excessive that she received almost all of her 10 apples - despite ordering six - in individual bags.

She described it “an absolute disgrace” in a fiery post to the retailer’s Facebook page on Friday.

Why does Coles use so many plastic bags?

The supermarket revealed last year the real reason packers often placed individual items in single bags, even when they weren’t fragile.

“The number of plastic bags you receive is determined by the way in which our orders are picked,” a spokesperson said.

“Our pickers collect items for multiple orders, from their allocated aisles of the supermarket.

“As such, if you only have one item from your order in that picker’s area, it will be in a bag by itself.”

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