Woman fuming after sloppy Coles delivery arrives two hours late

·2-min read

A Coles customer was left fuming after her online delivery arrived later than expected and was not up to her standards.

Taking to Facebook, the woman explained she usually shops at Coles, though what she experienced on Thursday night was "most disgusting".

She explained she had elected to have her groceries delivered between 1pm and 7pm, but when they hadn't arrived at 7.13pm, she decided to get in contact with Coles.

She said at that time, she had not received any communication regarding her order.

A Coles delivery truck is seen in Brisbane.
A woman expressed her dismay at a Coles delivery that had not arrived during the nominated time. Source: AAP Image

According to the Frequently Asked Questions on the Coles website, customers will get a text message when their order is being prepared. The message also includes a link so customers can see the driver's location.

"Coles responded to my question by saying it was now going to be delivered by 9.13 [pm]," she explained on the Coles Facebook page.

"I am an early to bed person. So I asked if they could deliver it in the morning. In a nutshell the answer was no, for me to cancel my order to re-schedule it."

Coles customer are able to change the time of their delivery through Coles Online, though the changes must be made before the cut off time found at the bottom of the Order Confirmation email.

She claims she did not receive any apology for her late delivery, though her groceries did eventually arrive on her doorstep.

The Coles customer said the way the groceries were left on the ground was
The Coles customer said the way the groceries were left on the ground was "absolutely disgusting". Source: Facebook

"Coles I will let you be the judge if this is acceptable," she said.

"With edibles thrown on the ground."

In the video she shared to Facebook, a bag of groceries is seen sitting near her home, though outside the bag are a packet of Shapes, two packets of Cheezels, a loaf of bread and a tin of Milo.

"Absolutely disgusting," the woman said on Facebook.

A Coles spokesperson told Yahoo News Australia they have been in contact with the customer.

“We were concerned to hear about this customer’s experience and have reached out to them to apologise and understand what happened," the spokesperson said.

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