Woman fumes over $695 dress ruined by Australia Post

·2-min read

A woman is fuming after her designer dress — which retails at $695— was ruined by Australia Post, rendering it unwearable.

Karoline Franks posted a dress using an express post satchel and was shocked when the woman receiving it called her to say the packaging had been ripped and the dress was marked with black marks.

"It looks like a big claw [tore] open the parcel and there are holes all over the dress," she explained to Yahoo News Australia, describing it as looking like it had been "mauled by a dog."

The Australia Post packaging looked like it had been 'mauled by a dog' according to Karoline Franks.
Karoline Franks said the Australia Post packaging looked like it had been 'mauled by a dog'. Source: Supplied

Ms Franks claims Australia Post closed the complaint case within 15 minutes because she hadn't taken out insurance when she sent the dress.

"I'm honestly appalled at how their system works and how quickly my case was closed," she said, calling for the corporation to take more responsibility for damaged items.

"It's not good enough."

The case was later reopened after the receiver of the package was misidentified.

The dress arrived in damaged packaging with black marks on the dress.  Source: Supplied
The dress arrived in damaged packaging with black marks on the dress. Source: Supplied

Insurance can cost over $100

According to the Australia Post website, extra cover costs $0 for the first $100 and $2.50 for each subsequent $100 of cover (above $100 included cover) up to $5000.

For Ms Franks, who often hires out her clothes using Australia Post as a service, that would mean regularly spending an extra $12-14 on top of the postage costs.

"It's so frustrating," she said, adding she's looking into alternative postage services.

Australia Post said they have provided compensation for the damaged item.

"Our drivers and posties are working hard to deliver a record amount of parcels, and while we do not offer a fragile service, the vast majority of items make it to their destinations safely, and our processing and delivery teams work hard to handle every item with care," they said in a statement to Yahoo News Australia.

"We always recommend that parcels are packaged appropriately, with adequate protection to prevent damage."

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