A Queensland woman claims a triple-zero operator fobbed off her call about a truck crash, and fears it could have cost the driver his life.
Retired nurse Michelle Murray says she and her family were woken about 11pm on Tuesday by a violent thud that shook their house near the Logan Motorway at Tanah Merah.
She said she looked out her window looking for a crash site, while her neighbours drove up and down the street also searching. But they found nothing.
At 6am the next day, Ms Murray went looking, and eventually found the shattered wreckage of the truck, which had plunged off an elevated section of the motorway, landing in a spot that was difficult to see.
Ms Murray says she immediately called triple-zero to report what she had found, but it appears no one was sent out to investigate.
Police have given differing versions of the time they reached the scene.
Acting Senior Sergeant Benjamin Reeve told reporters police were “on attendance” about 9.30am on Wednesday.
But the police media unit issued a statement saying officers only learned of the crash from a passer-by at 10.40am.
Either way that was hours after Ms Murray said she called triple-zero at 6.08am.
Ms Murray wants answers about what was done with the information she provided, and intends to lodge a formal complaint with police.
She fears the slow reponse might have cost the driver his life.
Police found the 57-year-old’s body in the wreckage.
“I’m quite shocked and dismayed by how people can just fob off something so serious. It involves a life,” she told ABC radio.
Comment has been sought from police.