Warning over hoax emails from energy company – and how to tell it's a fake

Homeowners are being warned not to fall for a dodgy electricity bill scam targeting AGL customers.

The energy provider and NSW Police took to social media this week, urging anyone who receives the fake email not to click on any of the links attached to it.

“We have received reports of hoax emails in circulation with the subject line “AGL electricity bill” falsely claiming to be from AGL,” the company said.

“If you have received a hoax email, please delete it. Do not click on any links or content from the email,” AGL said.

The easiest way to spot the fake is by checking the email address it was delivered from. All legitimate AGL electricity bills will come from the sender address agl@energy.agl.com.au

“Any deviation on this address may be a hoax email; and Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email,” the company said.

Those who have mistakenly clicked on the link and submitted their details are urged to login to their accounts through the official AGL website and reset their passwords immediately.

They should also run a comprehensive anti-virus scan and delete the email immediately.

“If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan.”