Urgent recall over doorbell that can catch fire

Ash Cant
·2-min read

A doorbell sold at several major stores across Australia is being urgently recalled due to fears of it catching fire.

The second generation of the Ring LLC Video Doorbell is being recalled due to it being potentially hazardous if the wrong screws are used, Product Safety Australia warned.

“If the wrong screws are used to install the doorbell to the mounting bracket, the screws can damage the lithium battery,” the recall notice says.

On it’s website, Ring further explained how using the wrong screws could cause a fire.

There are fears the second generation of the Ring LLC Video Doorbell could pose a fire hazard if the wrong screws are used. Source: Product Safety Australia
There are fears the second generation of the Ring LLC Video Doorbell could pose a fire hazard if the wrong screws are used. Source: Product Safety Australia

“The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards,” Ring said.

The doorbells were sold online and nationally at Bing Lee, Bunnings Warehouse, JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, Amazon Australia and Ebay.

Affected doorbells were sold this year between 3 June and 7 September and Product Safety Australia said all known customers have been contacted by the manufacturer.

It should be noted, if installed correctly, there is no potential risk to consumers.

The doorbells were sold online and at several major retailers across Australia including Bunnings Warehouse and JB Hi-Fi. Source: Getty Images/AAP
The doorbells were sold online and at several major retailers across Australia including Bunnings Warehouse and JB Hi-Fi. Source: Getty Images/AAP

“If consumers have already installed their Ring Video Doorbell (2nd Gen) correctly, there’s nothing they need to do,” the recall notice says.

“If consumers have not installed the doorbell correctly or moved or reinstalled their device after charging, they should carefully follow the steps that are noted in the updated user manual or the Ring App.”

In light of the recall, the in-app set-up instructions have been updated.

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