NSW's triple zero system for fire emergencies urgently needs reform, while the relationship between the state's key agencies needs to address existing "animosity and mistrust", an independent review has found.
A report into the Bega Valley fires on March 18, when 65 homes and 70 caravans were destroyed, has found an integrated call and dispatch centre needs to be created as the arrangement between Fire and Rescue NSW and the Rural Fire Service is "flawed and in need of urgent reform".
RFS vehicles should also be fitted with Automatic Vehicle Location (AVL) technology "as a matter of priority", especially ahead of the next bushfire season, the report recommended.
In total, 12 recommendations were made by former Australian Federal Police Commissioner Mick Keelty, who led an independent review into the Bega Valley Fires following criticism of the way emergency services handled the incident.
At the time, there were reports some residents did not receive emergency text messages and the RFS had turned down help from FRNSW.