Perth Lord Mayor Lisa Scaffidi has criticised the state of customer service in Perth after staff at a Mt Lawley bakery refused to sell her a loaf of bread several minutes before the store opened yesterday.

In a Facebook post, Ms Scaffidi said she stopped at Lawley's Bakery Cafe on Beaufort Street after dropping a friend at the airport and asked to buy a ciabatta loaf.

"It was 6.16am and their large concertina windows were open and staff bustling about inside ready to go, but alas the front door was still closed," Ms Scaffidi said. "I got a very emphatic and flat 'no'.

"One male staff member said to the girl saying no, 'Can we sell her a loaf' and she repeated, 'No, we open at 6.30'.

"I said, 'I have the right money, you could just hand it to me' but she gave a look and I knew to forget it.

"I know they won't miss just one person but it's not the attitude I want to see in our city."

Ms Scaffidi, who joked her waistline later thanked her for the "no-carbs breakfast", said the huge response to the post, which included hundreds of replies, showed how strongly it resonated with people.

She did not have a personal issue with the business. Her comments were about Perth's "collective attitude".

Ms Scaffidi said there were many firms who tried to deliver excellent customer service, but those who did not damaged public perception for all.

"We don't want this sort of attitude to be the norm," she said. "Wake up, some people, and go the extra mile for your employer.

"It's called service and this city needs it in truckloads."

Sarah Thomas, from Lawley's, said her staff could not serve Ms Scaffidi, a regular customer, because they had not set up and would not be able to get money out of the till.

"At the end of the day we've got trading hours," Ms Thomas said. "We weren't open and I would never knock on the door at 8.30am at the Perth council offices and expect to get served. We strive to do the best that we can. I hope she continues to shop with us."

The West Australian

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