Two people who robbed a Currambine video store last night apologised as they raided the till and safe.
Video Ezy worker Sarah Quartermaine was working with another female staff member at 9.30pm when a man and woman entered the store demanding cash.
The man carried a screwdriver, but Ms Quartermaine said he did not threaten her or her colleague.
"We were just about to close and a man came in and ran around the counter," she said.
"At first we thought he was joking - he walked behind the counter and told us to open the till.
"There was also a woman standing at the door keeping watch."
Ms Quartermaine said the man demanded staff stand at the back of the door before going to the safe, which was already open because the store was about to close.
It was the first time she had been in a hold-up, Ms Quartermaine said.
She said it was frightening and confusing.
"He kept apologising and kept saying no one was going to get hurt," she said.
"We were pretty shocked but I was also confused, because he kept apologising."
The offenders fled the store in an early model silver vehicle within minutes.
Police officers arrived shortly after.
A woman at a nearby Indian restaurant saw the offenders leave and called police.
Ms Quartermaine activated the hold-up alarm.
Police described the man as white, 175-180cm tall, medium build and dressed in a red hooded jacket and a balaclava, grey track pants and white shoes.
The female was described as white, short with a slim build and wearing a black jacket and balaclava.
Anyone with information about the offenders is urged to call Crime Stoppers on 1800 333 000.