The Morning After: How small claims court became Meta's customer service hotline

The full might of a multimillion-dollar company and a small claim.


Did you know Meta has a customer services department? If you have a problem with Facebook, Instagram and the rest, you might find it hard to get some of that service. Instead, people have been taking Meta to small claims court to get some kind of response to their complaints. Engadget spoke with five individuals who have sued Meta in small claims court over the last two years. In three cases, the plaintiffs were able to restore access to at least one lost account, but all eventually got the attention of Meta’s legal team.

The company has argued that it is not liable for more than $100 in damages according to its terms of service. However, some plaintiffs were awarded thousands of dollars — which still might pale compared to lost earnings for those whose businesses revolve around their Facebook or Instagram presence. We chart the mixed results of these users and Meta’s logic in giving them so much attention.

— Mat Smith

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TMA (Ubisoft)

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