'Shafted': Warning issued over popular online pharmacy

Yahoo News Staff
·3-min read

Australians are being warned against using an online chemist after Fair Trading was inundated with complaints from customers not getting what they had paid for.

The online store Discountepharmacy.com.au is registered to and managed by Mr David Le. It advertises a range of health and wellbeing products, cosmetics, supplements and pain relief medications. The pharmacy website is managed by Chemist Max, a store in Sydney’s CBD.

NSW Fair trading has warned consumers not to purchase products from the website after a rise in complaints of people not receiving goods they had paid for.

discountepharmacy.com.au
Fair Trading has warned consumers against using discountepharmacy.com.au after customers complained they were not getting goods they had paid for. Source: DiscountEPharmacy

“Consumers report that their pre-paid items do not arrive and claim that no explanation is provided by the trader for these delays, and that there is no financial redress offered,” NSW Fair Trading Commissioner Rose Webb said in a statement.

Customers who were left short changed had no option other than to seek chargeback services from their banks where payments had been made with a credit card.

Customers reported to NSW Fair Trading they had difficulty contacting anyone from the website regarding their complaints.

The websites lists an email, phone number and contact form but many unhappy customers reported they received no response or reply when using these forms of contact.

Chemist Max in Sydney CBD
The website is listed as managed by the same person who runs Chemist Max in Sydney CBD Source: Facebook

Discountepharmacy.com.au customers share their grief

The website’s social media pages are filled with unhappy customers reporting the same issues.

“I ordered and paid for product on the vendor's website. Followed up numerous times - no response from the vendor. Lodged a dispute both on the vendor's website and on PayPal. Escalated it to a claim through PayPal when I received no responses,” one unhappy customer wrote on Chemist Max’s Facebook page.

The customer noted she reported the incident to Fair Trading after it took two months of “persistent” follow-up before a refund was received from PayPal.

“You took the money quickly but after that you don’t send items or respond to any form of attempt to contact,” one user commented.

Another unhappy customer said she had been “shafted” after purchasing products in September last year and still had not received them by December 2020.

“The item has not been delivered, there has been no updates, nor any response to my follow up messages. Unfortunately I had not checked any reviews before buying,” she wrote.

Anyone who has dealt with the Discountepharmacy.com.au website and is not satisfied with their interaction is urged to lodge a complaint with NSW Fair Trading.

Yahoo News Australia has contacted Chemist Max/DiscountePharmacy for comment.

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