Communication blackspots putting drivers and passengers at risk
Seven News has learned panic alarms and radios have failed on Brisbane's newest buses when they're needed most.
Bus drivers say safety on board is being put at risk, with crucial equipment failing during violent incidents.
"They feel very very vulnerable," said Jim Buttenshaw from Rail Tram and Bus union.
Documents obtained under Right to Information laws show crucial emergency equipment has repeatedly malfunctioned.
Earlier this year a passenger on board the 100 service made threats with a knife.
An incident report released to Seven News stated, "Bus Operator has called… 5 times on an emergency radio call. Radio call has rung out 4 times."
"We've found them overall to be very challenging." said Mr Buttenshaw.
The Brisbane City Council says some equipment failure is the operator's fault.
The Lord Mayor Graham Quirk said, "When we did check that panic button we found it was working and it was in fact a driver error."
"We will not agree to that at all, " said Mr Buttenshaw.
Drivers say there are areas of Brisbane that are well known communications black spots.
They've told Seven News the only way to call for help is to use their own mobile phones.
In another incident equipment failed when a passenger threatened to kill a driver.
An incident report released to Seven News stated,"Driver called on mobile… bus radio not working. Driver is distressed and won't be able to drive bus to depot."
"Our bus drivers deserve protection at the moment they're being sent out in harm's way," said Council Opposition leader Milton Dick.
Council insists it's on top of the issue.
"Any defects that we have on our buses those buses are taken off and they are attended to." said Lord Mayor, Graham Quirk.
