Passengers forced to urinate in bottles after toilets overflow on flight to Hawaii
What was supposed to be a dream holiday to Hawaii for many, has started in horrific fashion after passengers on-board an American Airlines flight were forced to urinate in bottles and plastic bags.
When AA flight 663 took off from Phoenix on August 31, all the lavatories were reportedly in working condition but midway through the six-hour flight, something went very wrong.
Cabin crew alerted the 187 passengers on-board the Boeing 757 aircraft that there had been a malfunction
“You could see the passengers looking at each other in disbelief. And they also locked two of the lavatories, as far as I can remember, so there was no access to those whatsoever,” one passenger told Phoenix NBC.
“There was one lady who, unfortunately she had a toddler that needed to use the restroom, and same thing. She was told she had to use a bag.”
Video taken on-board showed one flight attendant discreetly telling a passenger about their alternative options.
“What do you mean I have to pee in a bag?” the woman can be heard asking in the video.
“They’re overflowing. This one has like this much left,” the flight attendant responded.
“I know, it’s horrible, guys are going in bottles.”
A spokesperson for the airline told Yahoo7 News they later discovered a nappy had been flushed down one of the toilets.
“We are very sorry for the trouble this caused… Our customer relations team will be reaching out to all of the passengers on this flight to extend our apologies.
“If an American flight is in the air, and all lavatories become inoperative, the flight will divert to the nearest suitable airport in order for maintenance to rectify the situation.
“Due to the location of the aircraft, the flight continued to its intended destination.”
The spokesperson said every customer had been awarded 30,000 frequent flyer miles – enough for a return trip.
