Sydney now has two casinos run by companies deemed unfit to hold a gaming licence.
The independent inquiry into Star Entertainment Group, operator of The Star casino, has found it “not suitable” to hold a New South Wales casino licence.
This follows a similar finding against Crown Resorts in NSW in 2021 (and in Victoria and Western Australia since).
Star is also facing an inquiry in Queensland, where it operates two casinos.
The litany of malfeasance at its Sydney casino is on par with (and perhaps even greater than) Crown’s, with the inquiry overseen by Adam Bell SC finding it threw its doors open to vulnerable gamblers and criminal infiltrators for years.
The chief of NSW’s new casino regulator, Philip Crawford, said Star’s “institutional arrogance” was “breathtaking”. It had knowingly facilitated money laundering, and made no effort to work out what it needed to fix about its organisational culture.
Whether Star can now satisfy him it can learn now may determine if it gets to keep its licence.
But just as important as it fixing its culture is the wider issue of fixing the failed regulatory and political culture that has allowed institutional corruption to flourish.
Obscuring gambling transactions
The report cites a litany of failures by the company to adhere to anti-money-laundering and counterterrorism regulations.
One was allowing A$908 million over seven years to pass through the casino in contravention of anti-money-laundering rules, fabricating receipts to hide the truth.
This involved allowing guests at the complex’s hotel to buy casino chips using China UnionPay credit cards and recording the transactions as hotel-related expenses. This breached China UnionPay’s ban on its cards being used for gambling.
The Star also appeared to deliberately mislead its banker, NAB. When the bank queried such transactions, including at the request of China Pay, Star executives made “false, misleading and unethical communications”.
Another breach of anti-money-laundering rules was to allow a junket operator, SunCity, to run a private gaming room (known as Salon 95) with its own “cage” (where cash is exchanged for casino chips).
The cage operated from 2018 until 2021 – ending only after the arrest in China of SunCity’s principal, Alvin Chau, in December 2021. The report says Star knew enough to close Salon 95 and end its relationship with SunCity at least three years earlier.
Casino’s culture needs fixing
The report concludes Star’s risk-management processes were deficient, and the overall culture poor.
Executives failed to take issues seriously and communicate them promptly and accurately to the board of directors. The board in turn failed to properly address issues of which directors were aware.
Among the report’s recommendations is introducing a gaming smart card that will enable the casino (and authorities) to track all gambling activity.
Crawford said all options were on the table, and that the Independent Casino Commission would not hesitate to close The Star down if it does not show cause for keeping its licence.
Time will tell.
The commission replaced the Independent Liquor and Gaming Authority as casino requlator only last month. The regulatory overhaul also includes higher penalties for breaches (to a maximum of $100 million) and clarifies the regulator’s powers to suspend or cancel a casino licence.
But is this enough?
What about the regulatory culture?
This inquiry, as with the others, further exposes a culture of gambling regulation bent to the influence of gambling operators.
The activities of Star (and of Crown) took place over many years, under the nose of regulators. None of revelations triggering these inquiries came from regulators. They came from whistleblowers and investigative journalists, with the assistance of concerned politicians such as Andrew Wilkie.
Regulators have been nobbled by limited resources, lack of political support and even bullying by gambling operators.
From cosy lunches with a power media figure and a NSW premier, to opaque preferential deals for prime real estate, and repeated “memoranda of understanding” between NSW’s pokie clubs and the state government, Australian political culture needs major reform
This article is republished from The Conversation is the world's leading publisher of research-based news and analysis. A unique collaboration between academics and journalists. It was written by: Charles Livingstone, Monash University.
Charles Livingstone has received funding from the Victorian Responsible Gambling Foundation, the (former) Victorian Gambling Research Panel, and the South Australian Independent Gambling Authority (the funds for which were derived from hypothecation of gambling tax revenue to research purposes), from the Australian and New Zealand School of Government and the Foundation for Alcohol Research and Education, and from non-government organisations for research into multiple aspects of poker machine gambling, including regulatory reform, existing harm minimisation practices, and technical characteristics of gambling forms. He has received travel and co-operation grants from the Alberta Problem Gambling Research Institute, the Finnish Institute for Public Health, the Finnish Alcohol Research Foundation, the Ontario Problem Gambling Research Committee, the Turkish Red Crescent Society, and the Problem Gambling Foundation of New Zealand. He was a Chief Investigator on an Australian Research Council funded project researching mechanisms of influence on government by the tobacco, alcohol and gambling industries. He has undertaken consultancy research for local governments and non-government organisations in Australia and the UK seeking to restrict or reduce the concentration of poker machines and gambling impacts, and was a member of the Australian government's Ministerial Expert Advisory Group on Gambling in 2010-11. He is a member of the Lancet Public Health Commission into gambling, and of the World Health Organisation expert group on gambling and gambling harm.