NAB customers are being targeted by a new phishing scam, with the major bank urging its 8.5 million customers to look out for suspicious text messages and phone calls.
“We’re aware of a current scam impacting NAB customers, where they receive phone calls and text messages pretending to be from NAB,” the bank said.
“These calls and messages might appear to come from NAB’s phone numbers, or in the same thread as legitimate messages from NAB.”
The scammer will claim there is an issue with your NAB account and that your money needs to be transferred to a new account to keep it safe.
“If you receive a call or text message of this nature, do not agree to transfer any money or provide any information,” NAB warned.
In another example, a NAB customer was told they had made a large payment to a payee. They were asked to contact ‘NAB’ if the information was incorrect.
We’re aware of a scam pretending to be from NAB.
Messages may claim to come from NAB, or appear in the same thread as legitimate SMS.
Don't call this number or send your info. NAB will never ask you to transfer money to another account.
Learn more: https://t.co/3klFYBTBBW pic.twitter.com/ys3gqDb824
— NAB (@NAB) October 24, 2022
This is known as a spoofing attack and the scammer is using software to copy NAB’s number or contact name so it appears to be legitimate.
Scammers then try to steal your money and personal information.
NAB said it would never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
It would also never ask you to transfer money into another account to keep it safe.
If you receive a suspicious phone call, NAB’s advice is to hang up and call the bank’s publicly listed number - which is also written on the back of your card.
If you receive a suspicious text message or call, you can report it to NAB and delete the text message.
If you’ve fallen victim to a similar scam, NAB says to contact your local branch or to call NAB head office.