Mum shocked by restaurant's treatment of son without arms


An American mum has said a pancake restaurant discriminated against her son who was born without arms.

Alexis Bancroft said she took her family, including her three-year-old son William, to the Hot Springs IHOP in Arkansas for the first time on Saturday.

She said William was sitting on the table with his feet up getting ready to eat his meal as he always does when the general manager told the family there it was a “health department issue”, Kark.com reported.

William was reaching for the syrup containers when the family were approached by the manager.

Alexis Bancroft has said a pancake restaurant discriminated against her son William by taking issue with him eating on the table. Photo: KARK

“When we got there, I carried him in, took him to the bathroom and washed his feet so he could eat,” Ms Bancroft said.

“I asked her, ‘Do you ask all of your customers if they washed their hands before they touch them [syrup containers]?'”

The manager later apologised and IHOP said it would “retrain” its employees.

Ms Bancroft said the incident affected William and the following day he did not want to sit on the table to eat.

William was born without arms and uses his feet to eat. Photo: KARK

“The franchisee at this location has been in touch with the guest to express his sincerest apologies and will continue to be in communication with her to resolve the issue,” IHOP President Darren Rebelez said in a statement said.

“Additionally, the franchise will also retrain his team members to ensure IHOP’s level of service, particularly regarding guests with disabilities, is provided to all.”

The manager later apologised and IHOP said it would “retrain” its employees. Photo: KARK