Major Woolworths fail in shopper's online delivery

Yahoo! News
·1-min read

A Woolworths customer said the supermarket has failed her after receiving expired baby food from a click and collect order.

The mother placed an order with Woolworths in Tuncurry, on the NSW Mid North Coast, and included two packets of Australian Organic Food Co Fruit Puree which she planned to feed her baby.

After collecting the order on November 19, she arrived home and spotted that both packets of puree were several months passed their best before dates.

two packets of fruit puree purchased from Woolworths which were several months passed the best before date printed on the packsging.
A Woolworths customer received two packets of fruit puree she planned to feed her baby that were several months passed their best before date. Source: Supplied/Woolworths

In a photo the mother displayed two packets of the puree, one listed the best before date of June 12, 2020 and the other listed July 4, 2020.

“It was 5 month out of date! Fruit purée that I was going to serve my baby!” the furious mother told Yahoo News Australia.

In response to the complaint a Woolworths spokesperson told Yahoo News Australia “we’re disappointed to see this customer’s order didn’t meet our usual standards,” and encouraged the shopper to contact the customer care team so she can receive a refund or replacement.

The spokesperson went on to say the team conduct regular checks and quality is a priority at the supermarket.

“We work to provide our customers with quality products every time they shop at Woolworths.

“Our teams undertake regular stock checks to ensure products on the shelf are in date and fit to sell.”

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