Kind act from Coles delivery driver 'really lifts spirits' of customer

Ash Cant
·2-min read

A Coles delivery driver has won the affection of a customer with a sweet note, after she made an equally thoughtful gesture.

The Coles customer in Melbourne shared a photo of her delivery invoice which she said lifted her spirits.

Whenever she is anticipating a delivery, she does something so she knows the courier will appreciate.

“When I am expecting a delivery whether it be Coles, or any of the courier drivers bringing my frequently ordered pet medicines or my craft supplies, I always write a sign to say thank you and just a few words wishing them good health,” she explained on Facebook.

“So they know they are appreciated.”

A Coles supermarket shopfront pictured.
A Coles customer was delighted to receive a handwritten note on her invoice. Source: Reuters

On Friday, when she received her groceries, the delivery driver returned the favour, leaving her a note at the bottom of her invoice.

“Thanks for the kind words,” the delivery driver named Mal wrote.

“Stay safe and well.”

“It really has lifted my spirits more than I can say,” the woman said on Facebook.

The supermarket giant responded, thanking the woman for taking the time to share the invoice and the driver’s sweet gesture.

In a statement to Yahoo News Australia, a Coles spokesperson said they will reach out to Mal the delivery driver to congratulate them.

“We know lots of customers are choosing to shop on Coles Online at the moment and our Customer Service Agents are busily delivering groceries all over Australia,” the Coles spokesperson said.

“We love to hear positive feedback from our customers when they have a good experience, and we’ll be sure to follow up and congratulate this team member on their thoughtful delivery!”

A picture of the Coles invoice with the written note.
The delivery driver thanked the Coles customer for her kind words. Source: Facebook

During the coronavirus pandemic, there has been a string of stories about supermarket delivery drivers doing kind things as people opted to get their groceries delivered amid social distancing rules.

In May, a mother-of-two was grateful when a Woolworths delivery driver stayed back and allowed her to use his phone when her son locked her outside.

“He wasn’t actually going to leave until he made sure we were okay, he was really reluctant to leave,” Jess Skogstad explained on Facebook, declaring the delivery driver her “hero” for saving the day.

“It was really nice.”

Another Woolworths shopper was delighted to receive a surprise along with her first online order – a box of Cadbury Favourites.

“What a lovely surprise getting such a nice note and chocolates for my first ever online shop,” she said.

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