A woman has slammed a restaurant for the “unacceptable” find in the pasta she ordered through a delivery service.
Laurie Graham expressed her disgust on social media when the Fettuccini Alfredo she ordered from a Santa Monica restaurant in the US through Door Dash came with a latex glove mixed in with the dish.
“When we opened our Fettuccini Alfredo with chicken there was a plastic glove melted into the noodles,” Ms Graham wrote on Facebook.
She claims the food was sealed upon delivery and it was ordered on July 27, local time, and she immediately contacted the manager of the restaurant where she ordered the food, and the manager said he would call her back the following day.
“This is totally unacceptable,” she wrote, asking if anyone had any legal advice for her.
Speaking to Fox News, Ms Graham revealed her husband has diabetes, which means he is classed as “high risk” of suffering a more severe illness if he contracts the coronavirus.
“We've worked so hard during this pandemic to make sure that he's not around people, that we are being safe, social distancing, wiping stuff down going into hotel rooms, double cleaning and checking everything,” Ms Graham told Fox News.
“And here we have it simply enjoying what is a safe meal because it's sealed and protected and this happens.”
The food and the latex glove was allegedly from a Cheesecake Factory restaurant, and Ms Graham told Fox News she was offered a $200 gift certificate as compensation, but questioned who will pay the hospital bills if her husband gets coronavirus.
Kitchen staff had started wearing gloves
In a statement to Fox News, The Cheesecake Factory’s Senior Vice President of Operations, Spero G. Alex, said the company was reaching out to the customers to apologise and insisted sanitation and food safety was taken “very seriously”.
“We are very concerned to hear of this complaint and are reviewing our food safety procedures with the restaurant team,” the statement provided to Fox News said.
Like most establishments, in light of the coronavirus pandemic, The Cheesecake Factory has taken extra steps to ensure the safety of customers and staff.
In May, when stores were beginning to reopen, the Cheesecake Factory announced one of the protocols being implemented was having staff and managers in both dining rooms and kitchens wear gloves.
Door Dash is The Cheesecake Factory’s delivery provider, and the website says restaurants would be offering hand sanitiser and gloves to delivery drivers.
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