Technavio has been monitoring the global contact center solutions market size and it is poised to grow by USD 5.45 bn during 2020-2024, progressing at a CAGR of over 9% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.
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Technavio has announced its latest market research report titled Global Contact Center Solutions Market 2020-2024 (Graphic: Business Wire)
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The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., and NEC Corp, are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.
Integration of IVR into contact centers has been instrumental in driving the growth of the market.
Contact Center Solutions Market 2020-2024 : Segmentation
Contact Center Solutions Market is segmented as below:
■ Distribution Channel
■ North America
■ South America
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Contact Center Solutions Market 2020-2024 : Scope
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our contact center solutions market report covers the following areas:
■ Contact Center Solutions Market Size
■ Contact Center Solutions Market Trends
■ Contact Center Solutions Market Industry Analysis
This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center solutions market growth during the next few years.
Contact Center Solutions Market 2020-2024 : Vendor Analysis
We provide a detailed analysis of around 25 vendors operating in the contact center solutions market, including some of the vendors such as 8x8 Inc., ALE International, Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., and NEC Corp. Backed with competitive intelligence and benchmarking, our research reports on the contact center solutions market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.
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Contact Center Solutions Market 2020-2024 : Key Highlights
■ CAGR of the market during the forecast period 2020-2024
■ Detailed information on factors that will assist contact center solutions market growth during the next five years
■ Estimation of the contact center solutions market size and its contribution to the parent market
■ Predictions on upcoming trends and changes in consumer behavior
■ The growth of the contact center solutions market
■ Analysis of the market’s competitive landscape and detailed information on vendors
■ Comprehensive details of factors that will challenge the growth of contact center solutions market vendors
Table Of Contents :
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
■ 2.1 Preface
■ 2.2 Preface
■ 2.3 Currency conversion rates for US$
PART 03: MARKET LANDSCAPE
■ Market ecosystem
■ Market characteristics
■ Market segmentation analysis
PART 04: MARKET SIZING
■ Market definition
■ Market sizing 2019
■ Market size and forecast 2019-2024
PART 05: FIVE FORCES ANALYSIS
■ Bargaining power of buyers
■ Bargaining power of suppliers
■ Threat of new entrants
■ Threat of substitutes
■ Threat of rivalry
■ Market condition
PART 06: MARKET SEGMENTATION BY DEPLOYMENT
■ Market segmentation by deployment
■ Comparison by deployment
■ On-premises - Market size and forecast 2019-2024
■ Cloud-based - Market size and forecast 2019-2024
■ Market opportunity by deployment
PART 07: CUSTOMER LANDSCAPE
PART 08: MARKET SEGMENTATION BY TYPE
■ Market segmentation by type
■ Comparison by type
■ Voice - Market size and forecast 2019-2024
■ Text - Market size and forecast 2019-2024
■ Social - Market size and forecast 2019-2024
■ Market opportunity by type
PART 09: GEOGRAPHIC LANDSCAPE
■ Geographic segmentation
■ Geographic comparison
■ North America - Market size and forecast 2019-2024
■ APAC - Market size and forecast 2019-2024
■ Europe - Market size and forecast 2019-2024
■ South America - Market size and forecast 2019-2024
■ MEA - Market size and forecast 2019-2024
■ Key leading countries
■ Market opportunity
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
■ Market driver
■ Market challenges
PART 12: MARKET TRENDS
■ Strategic partnerships and acquisitions among market participants
■ Increasing use of analytics solutions in contact centers
■ Rise of social media channels as medium of contact
PART 13: VENDOR LANDSCAPE
■ Landscape disruption
■ Competitive scenario
PART 14: VENDOR ANALYSIS
■ Vendors covered
■ Vendor classification
■ Market positioning of vendors
■ 8x8 Inc.
■ ALE International
■ Aspect Software Inc.
■ Avaya Holdings Corp.
■ Cisco Systems, Inc.
■ Enghouse Systems Ltd.
■ Five9 Inc.
■ Genesys Telecommunications Laboratories Inc.
■ Mitel Networks Corp.
■ NEC Corp.
PART 15: APPENDIX
■ Research methodology
■ List of abbreviations
■ Definition of market positioning of vendors
PART 16: EXPLORE TECHNAVIO
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.