Fuze Expands NICE inContact Partnership to Enhance Contact Center Offerings

·3-min read

Updated NICE inContact CXone™ integration drives a more flexible and streamlined contact center experience for the modern global enterprise

Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centers through CXone, NICE inContact’s world-class contact center platform. NICE inContact is a leading cloud contact center software provider, empowering organizations to create extraordinary and trustworthy customer experiences.

The new offering features an updated presence integration for contact center agents built on Fuze's new Presence API, ensuring agents can easily view the status of, and quickly connect to, the right subject matter expert to best assist the customer––ultimately enhancing contact center agent productivity. The new presence integration includes advanced automated directory matching that is accessible by the customer, enabling quicker adds and changes, easing administration and speeding turn up time for new agents. The partnership also brings updated pricing bundles with simplified purchasing and streamlined adoption and enablement.

"Providing customers with superior user experiences is crucial to any company’s long-term success," said Paul Jarman, CEO at NICE inContact. "The NICE inContact CXone™ cloud customer experience platform for contact centers empowers agents, supervisors, and admins to drive efficiency and deliver exceptional customer experiences. We are excited to build upon our existing partnership with Fuze to provide first-rate enterprise communications for NICE inContact and Fuze users alike."

"At Fuze, we are committed to providing enterprise organizations with streamlined communications, support, and administration tools for a rich, modern, and easy-to-use communications experience," said Rob Scudiere, president and chief operating officer at Fuze. "We’re thrilled to expand our partnership with NICE inContact to provide a more seamless user experience for both the agent and the caller. These comprehensive updates help reduce complexity and improve connectivity and flexibility for enhanced contact center support."

To learn more about Fuze’s cloud-based contact center solutions, visit: www.fuze.com/unified-communications/contact-center.

About NICE inContact

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com.

About Fuze

Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

View source version on businesswire.com: https://www.businesswire.com/news/home/20201029005946/en/

Contacts

Media contact
Inkhouse for Fuze
Jill Creelman
fuze@inkhouse.com