Fury as alleged mistake by Uber Eats driver leads to $3500 damage bill

The car owner has been told he could be waiting up to four months for a response from Uber.

A Melbourne man’s weekend came to a frustrating end after he claims an Uber Eats driver sideswiped his car while delivering food to a neighbour’s house.

Alex Wilson from Wyndham Vale, southwest of the city, said the delivery driver dropped off food in the street just before 10pm on Sunday night and allegedly forgot to put the vehicle in park.

"As the driver got out to deliver the food he hadn't put the car brake on, and we live at the bottom of a slight hill and the car's just rolled from the drop-off address and sideswiped our car," Mr Wilson told 3AW.

A black Toyota Yaris showing scrapes down the side and the side mirror dangling.
The family's Toyota Yaris was sideswiped in the shocking incident. Source: 3AW

The following morning, the Mermaid Crescent resident noticed his black Toyota Yaris had deep scrapes down one side, with the side mirror now missing.

Photos posted to Facebook show part of the mirror lying on the ground. Another image, seemingly captured on his neighbour’s CCTV, shows the Uber Eats delivery driver standing outside the property at 9.51pm.

Mr Wilson said no note was left and no effort to contact the family was made.

While he has been able to get the driver’s name from his neighbour’s order information, he has been unable to get the car’s registration number.

A black and white CCTV image shows an UberEats driver standing at the front door of a home in Wyndham Vale, Melbourne.
The delivery driver was pictured outside the neighbour's home in Wyndham Vale just before 10pm on Sunday. Source: Facebook

"Because the order was Sunday night and we got the details Monday, the order's been finalised and closed off so the driver's registration isn't visible," he said.

Uber Eats said they are aware of the accusation and are following it up. “Uber Eats takes this type of report seriously, we are currently looking into the incident and will assist law enforcement with any investigation,” a company spokesperson told Yahoo News Australia.

Victoria Police confirmed a report was made to them and are also investigating, however Mr Wilson said he was told by authorities he could be waiting up to four months to get more information from Uber.

The repairs to the family's car are estimated to cost between $3,000 and $3,500, he told 3AW.

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