National Australia Bank (NAB) customers have been left reeling by an outage that has affected the bank’s online service.
The bank confirmed it was experiencing login errors on Twitter, and apologised for the issue.
“We're currently experiencing login errors with the NAB Mobile Banking app and Desktop Internet Banking. We’re working to fix this as soon as possible. We’re sorry for the inconvenience.”
We're currently experiencing login errors with the NAB Mobile Banking app and Desktop Internet Banking. We’re working to fix this as soon as possible. We’re sorry for the inconvenience.
— NAB (@NAB) October 18, 2020
NAB stated its merchant terminals, NAB Connect, NAB Telephone Banking and NAB Trade platform were also unavailable, but ATMs, NAB cards and Apple Pay were still working.
“We’re really sorry for the impact this is having,” the bank said. “We know this is not how anyone wants to start their Monday and we’re working to fix it as soon as possible.
A map from Down Detector shows every major Australian capital bar Darwin has been affected by the outage.
But Aussies have slammed the bank, saying they stand to lose thousands from the outage.
“This has been happening numerous times throughout the year with NAB...I trade equities for a living...I could be losing thousands today,” one user said.
Another Aussie said the outage had affected settlement for their new house.
Hi NAB Team,
Today is the settlement date of my house and it cannot go ahead due to this system issue at NAB. Not done guys. All the excitement of buying a house is turned into anxiety. Please fix ASAP and let us buy the house.
— Abhay (@abhayks) October 19, 2020
Another said they could cop late fees from their bill providers.
Omg I need to transfer money as payments are coming out of one of my account. You better hope I don’t get a late fee for this issue 😡
— ɴʏ (@RathanyTak) October 19, 2020
The bank has not confirmed when it expects service to its online platforms to return.
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