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Woolworths shoppers may have struggled to check in at a Melbourne Metro store after the QR code was placed in an obscure spot.
On Sunday a man shared a picture of the entrance to the Southern Cross station Woolworths Metro store on Twitter, highlighting the problem.
"Good luck finding the QR code to check-in at the entrance of @woolworths #WoolworthsMetro at Southern Cross," he tweeted.
On the door are several pieces of paper, alerting customers to conditions of entry, customer limits in stores and reminding people to wear a face mask while shopping.
Among the several pieces of paper stuck to the glass doors is the QR Code to check in, but even if you can find it, using it also presents a bit of a challenge.
The QR Code is on an automatic door, so as someone would approach the door to check in, it would just move.
"And on the automatic door for extra skill level," the man said on Twitter.
Woolworths responds to customer's complaint
Woolworths responded to the man on Twitter and thanked him, as the company "like to listen and learn from our customers" and asked him to provide more details.
The man said he saw the signs on the door when he went to the store on Sunday morning.
In a follow-up tweet, Woolworths said management at the Southern Cross store had been notified.
"We've shared this with the store management team for their immediate awareness and review," Woolworths said.
"We appreciate the time taken to share your feedback with us. We hope your next shop with us will be a positive one and have a nice day."
— Craig (@craig_halsall) November 6, 2021
Yahoo News Australia understands the QR Code has been moved off the automatic door and to the side and there are multiple codes people can access to sign in.
The signage on the doors has also been rearranged to make it easier for customers.
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