Coles shopper furious after order dumped on 'side of the road' in crates

Brooke Rolfe
·News Reporter
·2-min read

A Coles shopper is furious with the supermarket after she was forced to unpack her online order on the side of the road where it was left in a trolley stacked five crates high.

The customer complained to the supermarket on Saturday, saying she had been left waiting for her Click and Collect order for “way too long” and had no help with unpacking it when it arrived.

She ordered the items online to pick up from the Alice Springs store in the Northern Territory, according to her fiery post to the retailer’s Facebook page.

“You bring me the trolly (after 15 minutes of me waiting) and I get to unpack it on the side of the road, item by item, by myself,” the shopper wrote.

The shopper claimed she was left to unpack her groceries from this trolley on her own. Source: Facebook
The shopper claimed she was left to unpack her groceries from this trolley on her own. Source: Facebook

In an image shared to the page, her groceries were shown packed into five crates that are stacked on top of each other on a trolley.

“This photo is the level of help I receive with your Click & Collect service,” she wrote.

“Any chance you guys can give consideration to convenience and customer service? And staff training?”

The customer claimed that in the past month, staff at the store had forgotten to bring her entire order outside, meaning she had to enter the supermarket to collect the rest of her items herself.

She also complained that waiting between 15 and 30 minutes for her order to be brought out from the store to the collection bay was “way too long in my opinion and very frustrating”.

The Coles store in Alice Springs has come under fire over the incident. Source: Google Maps/fermament aimta
The Coles store in Alice Springs has come under fire over the incident. Source: Google Maps/fermament aimta

“Unfortunately I must use Coles, if I had a choice whether to or not, it would be an easy decision,” she wrote.

In conclusion, she sarcastically added she was grateful Coles was “always striving to improve” as there was “certainly lots of opportunity”.

One person who commented on the post said they were confused by the complaint.

“It is called Click and COLLECT. Not Click, collect and pack,” they pointed out.

A Coles employee responded in a comment saying they were “very sorry to hear of these poor experiences with our Alice Springs Click & Collect service”.

The staffer asked the customer to send some further information on her order in a direct message.

Yahoo News Australia has contacted Coles for comment on the matter.

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