Coles online order arrives covered in mould and bugs 'having a delightful time'

Brooke Rolfe
·News Reporter
·2-min read

A pack of supposedly fresh raspberries were found to be anything but after a Coles shopper opened it to discover a small creature had beat her to it.

The customer, from Hervey Bay in Queensland, received her online order on Friday and was “put off” the instant she opened the lid to the pack of berries.

A small bug looked to have made itself quite at home inside the plastic container, which was filmed and shared to a community group on Facebook.

Coles store.
Coles was accused of missing a blatant issue with the pack of berries. Source: AAP

Not only were several of the berries covered in a white layer of substance that appeared to be mould, there was at least one small critter climbing through “having a delightful time”.

“Just had my Coles online shop delivered and found that my fresh raspberries weren’t so fresh after all,” the shopper wrote to the group.

“It’s very off putting. I know it’s crazy busy this time of year but seriously, this was hard to miss.”

Shopper vows to choose her fruit in person from now on

The woman added that the experience had steered her completely away from ordering fresh produce online.

“I’ll personally buy them from now on,” she said, implying she would now be choosing them herself in store.

Following the ordeal, Coles refunded the cost of the product as a credit for the shopper to use when she next placed an online order.

Mouldy berries with bug inside pack.
The berries were mouldy and a bug was found climbing through the pack. Source: Facebook

In a statement to Yahoo News Australia a Coles spokesperson said the supermarket “takes the quality of all our products seriously”.

“As always we encourage customers to return any item they’re not 100 per cent happy with to their nearest store for a full refund or replacement,” their statement said.

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