Coles customer slams home delivery packing - can you see why?

  • Oops!
    Something went wrong.
    Please try again later.
·News Reporter
·3-min read
In this article:
  • Oops!
    Something went wrong.
    Please try again later.

Grocery delivery has recently come under fire from customers for invasive deliveries, bag charges and plastic overuse.

But the newest Coles delivery complaint has raised a different issue.

A frustrated Coles shopper took to social media to slam the grocer’s home delivery packaging earlier this week.

The customer posted a photograph of their groceries on the supermarket’s Facebook page, with the caption “my recent delivery”.

A bottle of soft drink with three packets of chips.
A shopper has complained that three packs of chips were packed with a bottle of soft drink. Source: Facebook

The photograph shows a bottle of soft drink which has been packed in a reusable Coles grocery bag alongside three packs of potato chips.

“Three packets of crushed chips,” the man wrote in the post. 

Crushed groceries not uncommon in Coles deliveries

This is not the first time customers have been upset with Coles’ delivery packaging.

One person who commented on the man’s crushed chip post indicated that they have had a similar experience with their local store.

The commenter indicated that they have often received “bottles of drink and jars packed with fragile food” in deliveries.

“They don’t do it at the registers, but think it’s ok to do it for online orders,” the person wrote.

Another customer posted on Coles’ Facebook page earlier in the week raising a similar issue and sharing a photograph of a squashed loaf of bread.

“Would love to see how they train their bag packers,” the customer wrote. 

Squashed bread loaf from Coles.
A Coles shopper has questioned how bag packers are trained after receiving bread looking like this. Source: Facebook

A Coles spokesperson told Yahoo News Australia that bags are packed with product integrity in mind.

“When packing orders our team members do their best to pack similar items together to ensure all products arrive safely,” the spokesperson said.

‘Cheesed off’: customer fed up with Coles’ service

The customer indicated that he had attempted to contact Coles to discuss the situation with no luck.

“Tried email, nothing. Tried calling three times, two times I got cut off, and the third time I spoke to a girl who was new and didn’t know what to do,” he wrote.

Coles store front. Source: Getty Images
The customer tried to resolve the issue over the phone, but with no luck. Source: Getty Images

“Over three hours waiting on the phone and I can’t speak to anyone that can deal with this.

"To say I am cheesed off is an understatement.”

Coles 'concerned about customers experience'

A Coles spokesperson has told Yahoo News Australia: “we are concerned to hear about this customers’ experience and will follow up with them directly.”

The man also wrote in his post that he was dissatisfied with the supermarket’s substitution of peaches, when he ordered nectarines.

“I paid $5.37 for like 300g of nectarines and they substitute with two peaches,” the man wrote.

Coles’ website indicates that customers are able to opt out of substitution upon ordering.

“Coles Online will select for you (unless you advise us otherwise via your account or at the time of order) a substitution for goods that are out of stock.”

“Substitute items are charged at the lower of the original and the substitute price," the website reads.

Do you have a story tip? Email: newsroomau@yahoonews.com.

You can also follow us on Facebook, Instagram and Twitter and download the Yahoo News app from the App Store or Google Play.

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting