Coles checkouts 'down nationwide' due to technical problem
Shoppers doing the weekend grocery run were facing headaches with supermarket registers at Coles down due to an IT glitch.
Registers at supermarkets nationwide were affected by the issues on Friday afternoon.
In a statement, a Coles spokesperson confirmed to Yahoo News Australia the supermarkets were been closed temporarily due to a technical issue with processing payments.
Coles Express and Coles Liquor stores were unaffected.
The stores have since reopened.
“Coles supermarkets nationally have reopened for trade after a technical issue with our point of sale system meant we were briefly unable to process transactions this afternoon,” a spokesperson told Yahoo News Australia.
“To thank customers for their patience while our team worked hard to get us back up and running, Coles supermarket shoppers will receive triple flybuys points on their food and groceries this weekend.
“And to help customers who were unable to complete their shopping on Friday afternoon, Coles Online is offering free home delivery on orders of $50 and above until Sunday 18 October.”
On social media, people voiced their frustrations over the glitch.
A woman shopping at Coles in Asquith in Sydney’s north tweeted she was halfway through her shop when staff informed her of the problem.
“Halfway through a shop and we are told that cash registers at all Coles stores are not working due to IT issues,” she tweeted.
“They’re not sure for how long. Off to Woolies.”
Registers at Coles pine lands plaza are down, was just told another customer at sunnybank with same issue. Maybe I will try woolies. @Coles pic.twitter.com/HVR2kuCJSc
— Jeremy Jee (@jjee88888) October 9, 2020
A man shopping at Pinelands Plaza in Brisbane tweeted a photo of a sign in a Coles shopfront window.
“Due to an unforeseen error with all of our cash registers we cannot let anyone in for service,” it reads.
“Extremely sorry for any inconveniences this may cause.”
One man jokingly asked if Coles took Bitcoin while another expressed his relief at doing shopping on Friday morning.
“Definitely dodged a bullet,” he tweeted.
One woman tweeted she saw people leaving the Coles at Noarlunga, in Adelaide’s south, “en masse”.
“My brother couldn’t finish his shopping. Reynella store shut too when we tried that one,” she tweeted.
Trolleys full of groceries left in Coles aisles and staff begin unpacking fridge perishable as registers around the nation suffer technical failures #socialj #HappeningNow pic.twitter.com/k0P5Wt18Xl
— Zahra Johnston (@johnston_zahra) October 9, 2020
Do you have a story tip? Email: newsroomau@yahoonews.com.
You can also follow us on Facebook, Instagram and Twitter and download the Yahoo News app from the App Store or Google Play.
