Christmas dinners ruined as Coles, Woolworths online services fail customers

Supermarket giants Coles and Woolworths have been slammed on social media, with customers claiming key items were missing from Christmas delivery orders.

Shoppers who used the companies’ online delivery services say their Christmas lunches and dinners have been left without key items such as Christmas hams and turkeys.

Others have complained about being out being given substandard products.

“Dear Woolworths, I hope your Christmas is merrier then ours now that we have no turkey for lunch, just went to cook it and it well and truly smells off, even with 3 days till used by date,” wrote one Facebook user.

Another said: “Woolworths has ruined our family Christmas failing to deliver all of our groceries leaving us with no food today.”

“We were given a delivery slot of 5pm - 8pm Christmas Eve and at 8:30pm we had heard nothing, received no phone calls or messages from Woolworths. A care factor of zero.”


It was a similar story on Coles’ Facebook page.

“Very disappointed with my recent online deliveries. Ive recently had surgery, so can't go out, I ordered everything for Christmas from coles, only for it to arrive today, with NO ham, and inappropriate substitutes for out of stock items, and poor quality produce. Not Happy coles,” one of its customers wrote.

Another swore off the company for good.

“Ordered online 2 weeks ago for delivery today ham didn't arrive pork didn't arrive coke was substituted for Pepsi .well I guess we won't eat Christmas dinner thanks to Coles ... Rang customer Care and was told that you can't preorder . false advertising at its best . Next year we'll go Woolie's at least they have more stock and have courtesy to call if they wish to substitute. What a joke Coles,” they wrote.

Spokespeople for both companies have responded to complaints.

Woolworths said it its online team “will be doing everything they can to ensure orders are fulfilled so our customers can have a great Christmas.”

The spokeswoman told Fairfax there had been ‘a small number of issues’ and its team was working to quickly get items to customers.

A Coles spokeswoman apoligised for the failed deliveries, saying this year had seen unprecedented demand.

“Coles will process a full refund for any item which is not delivered and we sincerely apologise to any customer affected," she said.

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