The mum claims she ordered a number of items from Coles 72 hours before her daughter’s fifth birthday party on Monday.
“I received an email confirmation on Friday and yesterday (Monday) received a confirmation of exact delivery window and when I tracked the order after it was over an hour late it said ‘your order is being delivered’,” she wrote.
“I arranged for a friend to be home to take delivery who sat here for four hours waiting.”
It shows a scheduled delivery window between 8am to 12pm.
She claims at 11.15am Coles told her the order had been cancelled due to a “system error” informing her all the “party supplies/drinks and platters were cancelled”.
The mum wrote that with the party starting at 3.30pm, and her work finishing at 2.45pm, she had to “rush” to IGA to find replacement items.
“You guys stink,” she wrote.
“I am a forgiving person and everyone can make a mistake but now you left my kid in tears and me highly embarrassed hosting a party for 20 people with a few packets of chips and a bag of lollies.”
She also claims this is the second time this has occurred.
Coles said they are 'very sorry to hear' of the experience
Coles said it was “very sorry to hear” about the mum’s experience using the online ordering system.
“Our service is intended to make life a little bit easier for our valued customers and we're disappointed to learn it hasn't been the case for you this time round,” it wrote.
A Coles spokesperson told Yahoo News Australia "a small number of orders were impacted after a van breakdown".
"We have apologised to the customer and provided her with a voucher," the spokesperson said.
Woman's planning questioned after Coles delivery fail
However, some people questioned the woman’s party planning.
“Sorry, but why would you leave everything to the last minute especially if they’ve let you down before?” one woman wrote.
“This is becoming a constant problem with their deliveries. Just read others' experiences on this page.”
One woman suggested it’s simply because the mum wanted the food to be as fresh as possible.
“You don't want to have it delivered too early or it's not exactly going to be fresh on the day of the party?” she wrote.
Another woman pointed out the party food delivered, particularly items such as “ham, cheese, mayo and bread for making sandwiches” along with chips and some produce, won’t “get old” too quickly.
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