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The drive-thru is a staple of the Golden Arches experience but a TikTok user has shared a shocking secret about how the McDonald’s ordering system really works.
A worker in the UK has revealed in a viral video that staff can hear every word from customers say in their cars - even when they think the microphone is off.
“The fact people don’t know we can hear your convos even when we aren't speaking to you taking your order,” TikTok user secretfitzz wrote.
She also admitted a camera takes photos of customers to go alongside their orders.
“And we have a camera at the speaker that takes a picture of you so we know whose order is whose.
“Seeing the mugshots of random people makes my day.”
McDonalds responds to photo claim
A spokesperson for McDonalds told the Sun Newspaper the images are not stored and do not capture faces with any clarity.
“We capture images of cars pulling up to the speaker box, to assist with order identification,” the spokesperson said.
An Australian-based spokesperson confirmed to news.com.au the same process is in operation in Australia.
Viral video makes customers think twice
The worker's video has been watched more than 700,000 times, attracting a flurry of shocked comments.
“You’re joking right” questioned one person, while another commented “Surely not”.
One person even threatened to boycott McDonald’s over the bombshell.
“If this is true, I’m never going again.” they posted.
Some found it hard to believe because workers seem to struggle to hear their orders correctly through the speaker.
“How can you hear my convo when you can‘t hear me screaming into the mic from 5cm away,” one person wrote.
Another probed why customers are still asked if they‘ve been given the correct order, to which the worker replied: “We know that‘s your order, but we have to ask anyway, so if you still pay for the wrong order or your order is wrong, it’s on you not us.”
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